Best way to get in touch with Razbam?

[strykerpsg]

Gents,

As you know, I am rebuilding my FSX library because of a HDD failure about 2 years ago and while I have been successful at downloading from most of the vendors, including FS Pilotshop, I cannot post on their forums until it's been approved by a moderator. In my post, I asked how I can reactivate my previous orders, but that message sadly has yet to be posted....5 days later. Anyway, I found an old email from Ron, I believe, asking the same thing, but have heard nothing from him either.

So, getting a bit frustrated but haven't given up yet, in hopes someone here either dialogues regularly with them or has a better POC that can reply sooner than later.

Thanks in advance.

Matt

[wombat666]

Prayer is a good start.
:encouragement:
Probably via their Facebook page.

[ZEUS67]

Gents,

As you know, I am rebuilding my FSX library because of a HDD failure about 2 years ago and while I have been successful at downloading from most of the vendors, including FS Pilotshop, I cannot post on their forums until it's been approved by a moderator. In my post, I asked how I can reactivate my previous orders, but that message sadly has yet to be posted....5 days later. Anyway, I found an old email from Ron, I believe, asking the same thing, but have heard nothing from him either.

So, getting a bit frustrated but haven't given up yet, in hopes someone here either dialogues regularly with them or has a better POC that can reply sooner than later.

Thanks in advance.

Matt

Send an e-mail to techsupport_at_razbamsims_dot_com. Please include the order numbers and when you purchased the aircrafts.
We had to rebuild our store two times thanks to hackers so we would need to dig deep in our backups if your purchases were made before the rebuilding.

Regards

Larry

[strykerpsg]

Email sent. Thanks Larry. I appreciate the assist.

Matt

[strykerpsg]

Okay, perhaps Facebook is their only medium for customer support. I've sent 2 emails, one to Ron, the other to customer service and posted on their forums....nadda, zip, zilch for a reply. Have they really become that remotely distant from their customers and abandoned their forums? Really frustrated...

Sorry, rant over. I hate Facebook with a passion, though fully understand from a marketing standpoint the ability to fully interact with your customers on a more personal level, however, I digress.

Matt

[wombat666]

Okay, perhaps Facebook is their only medium for customer support. I've sent 2 emails, one to Ron, the other to customer service and posted on their forums....nadda, zip, zilch for a reply. Have they really become that remotely distant from their customers and abandoned their forums? Really frustrated...

Sorry, rant over. I hate Facebook with a passion, though fully understand from a marketing standpoint the ability to fully interact with your customers on a more personal level, however, I digress.

Matt

+110%
And Facebook costs nothing as well.
:banghead:

[Bjoern]

Okay, perhaps Facebook is their only medium for customer support. I've sent 2 emails, one to Ron, the other to customer service and posted on their forums....nadda, zip, zilch for a reply. Have they really become that remotely distant from their customers and abandoned their forums? Really frustrated...

The Metroliner forums are a bit active.