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DennyBoy
December 18th, 2008, 09:38
Hi

Iīm have trouble to reinstall Captain Simīs Legendary F-104 Starfighter.

Have the ordernumber, bur it seams to be not valid anymore.

I get a error says they not have the ordernumber in the record.

I have another install key, when I use that, a small cpt sim window popps up ans say "Redis", when I click OK nothing happens.

I īm conectet to the net.

I have use capt sim support but to no avile. Get a standard messinge of som sort I have to seack a KB# (Knowledge base), but I canīt find that.

Well - The cpt Sim support send me by e-mail recower for ordernumber.

I get only ordernumbers for Mig-21 & Yak-3, regard I bought the F-104 at the same time.

I have bought other products from Cpt Sim : Mig-21 & Yak-3 and these install like a brice.

Has anybode the same issue ?

Best Regard
DennyBoy

HorusJ
December 18th, 2008, 11:26
I had the same problem(I think).You might try the offline activation method,that fixed it for me.In fact I was just in the CS 104 a few minutes ago.
Hope this helps.

Sincerley
HorusJ

DennyBoy
December 18th, 2008, 12:32
Hi HorusJ

Iīm try that. No connection to internet. All I get is "Server temporary unaviable. Pleace, try again later"

Or what do you mean with offline activation ?

Best Regard
DennyBoy

deathfromafar
December 18th, 2008, 15:17
Myself and one of my friends had the same trouble. I recommend going through the support page and finding the help link to redownload your product. I ended up having to replace every one of my old CS installers with updated ones after the originals I had would no longer work.

HorusJ
December 18th, 2008, 20:09
Well DennyBoy I will try to steer you in the proper direction.

1: go to Captain Sim and Check-In,
2: select "Legendary F-104" on the Profile page,
3: Click on "Active Services" under Customer Support,
4: click on "Search KB or Submit New Ticket",
5: at option "A" (A with a circle around it) select "Legendary F-104" and "Download Installation" and click Search,
Last: the Offline Activation information is number "5",click on that.

Hope this makes sense and helps.
"Nothing worse than a grounded pilot"

Best wishes
HorusJ

DennyBoy
January 8th, 2009, 02:17
Hi HorusJ

At last I have the installing of the starfighter fixed.

Iīm do what you say. And i recive a new activations cod for install offline.

Iīt whas my fault. edit the wrong spelling in my e-mail adress, so it take a long time.

They where very helpfull at Captan Sim.

So Thanks also to You.:ernae:

My Best Regard
DennyBoy

planejunky
January 8th, 2009, 02:43
Mmmm I think this is going to be an increasing problem with a number of products in the future. It seems you can pay for the product and use it until they say otherwise, CD versions do seem to have better longevity than downloads.

HorusJ
January 8th, 2009, 09:27
Great news DennyBoy.Good to hear your 104 is "cleared for takeoff".

planejunky: I agree.That seems to be the trend lately,with older CaptSim products anyways.