Good News Aeroplane Heavens B-17F Out

**bazzar** · August 25th, 2015, 23:02

PC Aviator, FlightSim Pilot shop and Just Flight will notify once they are ready to publish, we have it already at the site. New and existing customers will have it when they download or redownload the product.

**Shylock** · August 25th, 2015, 23:18

I purchased it from your site when it first came out and I don't see where I can download the update. I only see where to buy it again.

**bazzar** · August 25th, 2015, 23:37

Did you receive the email? If not contact the help desk and you will be sent another email with the link.

**flaviossa** · August 26th, 2015, 06:21

Update is available thru Just Flight site. Thanks AH staff!!

Like this: "BOMB RELOAD FACILITY" thanks for that.

**Shylock** · August 26th, 2015, 07:13

Originally Posted by bazzar

Did you receive the email? If not contact the help desk and you will be sent another email with the link.

I don't see any emails from sellfy. I've gone through my spam folder too and nada.

**511Flyer** · August 26th, 2015, 07:59

I've downloaded the updated model, and I much prefer the new textures. I found the previous ones to be very wishy-washy. As we say in the UK.

I'm having a problem with the cowl flaps control. I click on the lever, and it makes a fist, but the levers don't move. What, if anything, am I doing wrong? It flew ok with the flaps closed, but I would prefer to do it properly.

All in all, I'm liking this model a lot.

Den.

**dvj** · August 26th, 2015, 12:22

Just Flight has sent out notifications for the update. Looks good.

**jojohnson9** · August 26th, 2015, 12:31

PC Aviator has version 1.1

***Roger*** · August 26th, 2015, 12:52

Originally Posted by jojohnson9

PC Aviator has version 1.1

Thanks for the hu John

**pilto von pilto** · August 26th, 2015, 13:12

Originally Posted by Shylock

I don't see any emails from sellfy. I've gone through my spam folder too and nada.

How about you email help@aeroplaneheaven.com ? We simply cant help you unless you email us. We dont know which is your order based on your SOH nickname.

To all:
We can resend emails. We can reset download limits. We even can drink beer in one hand whilst singing the new zealand anthem whilst the rugby is on... That last one not so helpful to you though. To us... very helpful.
All we need you to do is to contact the support email address ( or better yet use the contact button available on every page at aeroplaneheaven ) and we can hopefully help. Please ensure you let help emails past your anti-spam.

It's as simple as puppies frolicking in a field of daisies.

**bazzar** · August 26th, 2015, 13:47

I admit, cowl flap control is a little tricky but you can use the mouse wheel to do it smoother.

***TARPSBird*** · August 26th, 2015, 13:53

Wait... go back to the part about drinking beer.

**Butcherbird17** · August 26th, 2015, 14:01

Thanks Baz and team. Got the update from PC Aviator. Now to figure out the v2 PK for the cowlings (nothing is named) so I can finish my personal ride. Already started copying over my layers from the older PK to use in the new one.

Now, can I talk you into doing an AI model.

Joe

**glh** · August 26th, 2015, 14:03

Did he say free beer with the update ?????

**Musicman** · August 26th, 2015, 14:04

Has anybody else notice that the Hamilton stickers are missing on the props? Love the plane but I have to count some rivets or stickers. LOL!

***Roger*** · August 26th, 2015, 14:06

Is it best to uninstall the original first?

**Musicman** · August 26th, 2015, 14:11

I uninstalled mine first. Was that wrong? Good question.

**bazzar** · August 26th, 2015, 14:18

The installer is designed to overwrite but it is always good practice to back up the old one first. All folders except sound are affected as there are improvements and additions right through.

**Shylock** · August 26th, 2015, 15:19

Originally Posted by pilto von pilto

How about you email help@aeroplaneheaven.com ? We simply cant help you unless you email us. We dont know which is your order based on your SOH nickname.

To all:
We can resend emails. We can reset download limits. We even can drink beer in one hand whilst singing the new zealand anthem whilst the rugby is on... That last one not so helpful to you though. To us... very helpful.
All we need you to do is to contact the support email address ( or better yet use the contact button available on every page at aeroplaneheaven ) and we can hopefully help. Please ensure you let help emails past your anti-spam.

It's as simple as puppies frolicking in a field of daisies.

I've sent the email there too and also on the contact section as well as sending one to bazzar@aeroplaneheaven.com. I'll resend them again. Thanks for the heavy sarcasm and professionalism...

**bazzar** · August 26th, 2015, 15:32

No sarcasm, just Oz humour not understood. Oh well, never mind.

**bazzar** · August 26th, 2015, 16:12

Probably a good time to make a few things clear. We field a lot of enquiries everyday, covering a wide range of topics and issues. This is normal for all developers and we like to respond as fast as we can. However, for the sake of our help desk's sanity, I'll take this opportunity. Also, let me make it clear that my address is NOT the help desk address. I can't get back to you as fast as the help line can.

This upgrade is an option for those that have the product to improve their experience with it.
For new purchasers they get this new version anyway.
It is not compulsory, you do not have to download it if you don't want to.
The paintkit has been upgraded but does contain ambient occlusion layer effects which are a trap for young players with little graphics experience.If you leave them alone they will behave themselves in your final output.
We don't issue faulty individual downloads. If there is a "fault" nobody else is having, it must be coming from somewhere else. We will still help as best we can to solve it for you but if you have a modified system or FSX installation, the job is much harder.
The upgrade will overwrite so if you have altered anything in the CFG for example, back it up first.
As with all products,we have no effective control over release dates at the vendor sites. We are entirely in their hands as to when a product or upgrade is made available and can do nothing about this. We do release on our site as fast as we can of course.

The fastest way to have problems resolved is to contact our help desk. SOH is not a support forum.

At Aeroplane Heaven we pride ourselves on our customer service and value for dollar. That is never going to change.

***Henry*** · August 26th, 2015, 16:29

all i meed ia puter

H

***Sieggie*** · August 27th, 2015, 05:50

Originally Posted by bazzar

but if you have a modified system or FSX installation

That's funny. There is no such thing as an unmodified FSX installation. All that is in question is how badly they have modified the system to cause the particular symptoms they have that no one else is seeing.

Dave