Best way to get in touch with Razbam?
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Thread: Best way to get in touch with Razbam?

  1. #1

    Best way to get in touch with Razbam?

    Gents,

    As you know, I am rebuilding my FSX library because of a HDD failure about 2 years ago and while I have been successful at downloading from most of the vendors, including FS Pilotshop, I cannot post on their forums until it's been approved by a moderator. In my post, I asked how I can reactivate my previous orders, but that message sadly has yet to be posted....5 days later. Anyway, I found an old email from Ron, I believe, asking the same thing, but have heard nothing from him either.

    So, getting a bit frustrated but haven't given up yet, in hopes someone here either dialogues regularly with them or has a better POC that can reply sooner than later.

    Thanks in advance.

    Matt
    ....my other Stryker is a 2019 Challenger Hellcat Redeye.....

    Matt

  2. #2
    Prayer is a good start.

    Probably via their Facebook page.
    "Illegitimum non carborundum".

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  3. #3
    Quote Originally Posted by strykerpsg View Post
    Gents,

    As you know, I am rebuilding my FSX library because of a HDD failure about 2 years ago and while I have been successful at downloading from most of the vendors, including FS Pilotshop, I cannot post on their forums until it's been approved by a moderator. In my post, I asked how I can reactivate my previous orders, but that message sadly has yet to be posted....5 days later. Anyway, I found an old email from Ron, I believe, asking the same thing, but have heard nothing from him either.

    So, getting a bit frustrated but haven't given up yet, in hopes someone here either dialogues regularly with them or has a better POC that can reply sooner than later.

    Thanks in advance.

    Matt
    Send an e-mail to techsupport_at_razbamsims_dot_com. Please include the order numbers and when you purchased the aircrafts.
    We had to rebuild our store two times thanks to hackers so we would need to dig deep in our backups if your purchases were made before the rebuilding.

    Regards

    Larry

  4. #4
    Email sent. Thanks Larry. I appreciate the assist.

    Matt
    ....my other Stryker is a 2019 Challenger Hellcat Redeye.....

    Matt

  5. #5
    Okay, perhaps Facebook is their only medium for customer support. I've sent 2 emails, one to Ron, the other to customer service and posted on their forums....nadda, zip, zilch for a reply. Have they really become that remotely distant from their customers and abandoned their forums? Really frustrated...

    Sorry, rant over. I hate Facebook with a passion, though fully understand from a marketing standpoint the ability to fully interact with your customers on a more personal level, however, I digress.

    Matt
    Last edited by strykerpsg; October 29th, 2014 at 13:37.
    ....my other Stryker is a 2019 Challenger Hellcat Redeye.....

    Matt

  6. #6
    Quote Originally Posted by strykerpsg View Post
    Okay, perhaps Facebook is their only medium for customer support. I've sent 2 emails, one to Ron, the other to customer service and posted on their forums....nadda, zip, zilch for a reply. Have they really become that remotely distant from their customers and abandoned their forums? Really frustrated...

    Sorry, rant over. I hate Facebook with a passion, though fully understand from a marketing standpoint the ability to fully interact with your customers on a more personal level, however, I digress.

    Matt
    +110%
    And Facebook costs nothing as well.
    "Illegitimum non carborundum".

    Phanteks Enthoo Evolv X D-RGB Tempered Glass ATX Galaxy Silver
    Intel Core i9 10980XE Extreme Edition X
    ASUS ROG Rampage VI Extreme Encore MB
    Corsair Vengeance LPX 128GB (8x16GB), PC4-30400 (3800MHz) DDR4
    Corsair iCUE H100i ELITE CAPELLIX White Liquid CPU Cooler, 240mm Radiator, 2x ML120 RGB PWM Fans
    Samsung 4TB SSD, 860 PRO Series, 2.5" SATA III x4
    Corsair 1600W Titanium Series AX1600i Power Supply, 80 PLUS Titanium,
    ASUS 43inch ROG Swift 4K UHD G-Sync VA Gaming Monitor, 3840x2160, HDR 1000, 1ms, 144Hz,

  7. #7
    Quote Originally Posted by strykerpsg View Post
    Okay, perhaps Facebook is their only medium for customer support. I've sent 2 emails, one to Ron, the other to customer service and posted on their forums....nadda, zip, zilch for a reply. Have they really become that remotely distant from their customers and abandoned their forums? Really frustrated...
    The Metroliner forums are a bit active.

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