Ive never had a problem with them in the past, until today where i got the fsx 707
i found when it came to the install, it would find the directory but the install button didn't light up
so i raised the problem with the screwed support site explaining the problem giving all the information required
then i get a reply back today
so i did the search they sent me on, Dont know why they didnt just put it in the email but found this
Thank you for contacting Captain Sim Customer Support.
Your Ticket has been reviewed but canceled because the same question has been previously answered.
If you wish to review the answer please:
- Check-in at http://www.captainsim.com/support/">http://www.captainsim.com/support/
- Click Product Name > Customer Support > Search KB > C > Search for KB# 585
The Captain Sim web site, Knowledge Base and Manuals contain hundreds of articles designed to answer the majority of the questions asked of our Customer Support. Please always be sure to search the web site, Knowledge Base and Manuals PRIOR TO submitting a request for assistance in order to ensure a timely resolution to your issue and avoid your Ticket cancellation.
OkQ: When I try to install your product it asks me for a folder where to install the add-on, however, no matter which folder I select the OK button to do the installation is always greyed out.
A: Possible reasons:
- you selected incorrect folder. Press 'Browse' button and select route to MS FS at your computer;
- not enough free space at your HDD for installation. Please clear some space and try to install again;
- if you install FSX product and are sure the reasons above are not your case - reinstall FSX SP2 and/or Acceleration.
1, i have over 600gb free on the hard drive and they're aware of that as it was requested infomation in the job ticket,
2, i did a reinstall later today after the purchase
3, it did jack sh#t
What sets me off is the fact that before anything could have been done the job raised was canceled, so now i have to muck around and raise another job ticket to inform them nothing happened, so i sent a email off to the contact us link explaining what was the problem and issue where in the past other developers have waited for a response or sent a follow up email to confirm the fix
then got a email back saying in short we dont respond to these requests try customer support
ok well a little pi##ed off with them i have to say the least, that was a waste of $80AUD