Just Flight service

[dharris]

I have been trying to contact customer service-tech support about downloading a product and after filling out form, hit send, goes to a generic error screen, with an error number and asks to contact tech support, did that filled out form again with error number and reason for query about redownloading previously purchased software, and the same generic error screen pops up.
Any other way to contact Just Flight or is this the only way is through their website? Had new download in cart but will hold off now, if company is not responding, thank you

[DaveWG]

They do have a forum, although it's not meant for support. There's link at the top right of their homepage.

[dharris]

Thanks for the info, I will try that.

[dhasdell]

You could try a PM here to Martyn.

[Dumonceau]

I have been trying to contact customer service-tech support about downloading a product and after filling out form, hit send, goes to a generic error screen, with an error number and asks to contact tech support, did that filled out form again with error number and reason for query about redownloading previously purchased software, and the same generic error screen pops up.
Any other way to contact Just Flight or is this the only way is through their website? Had new download in cart but will hold off now, if company is not responding, thank you

You could also drop Martyn an email. (adress to be found on their site).

I've found the JF support to be absolutely stellar! Not only that, they are an incredibly friendly bunch!

Good luck with your querry mate!

Dumonceau

[DaveB]

Agree with that. JF have(IMHO) one of if not the best support setups.

ATB
DaveB

[fsafranek]

Agree with that. JF have(IMHO) one of if not the best support setups.

ATB
DaveB

Absolutely!

[dharris]

Thank you for your helpful information, I did log on to the forum, and sent a PM to Martyn. If I don't hear from him in awhile I will try email. Man must be busy, my problem is not trivial but not important either.

[Cees Donker]

You could also drop Martyn an email. (adress to be found on their site).

I've found the JF support to be absolutely stellar! Not only that, they are an incredibly friendly bunch!

Good luck with your querry mate!

Dumonceau

I have the same experience! Great guys over there!

Cees

[Anthin]

Same here.Just Flight is a great site. Friendly and Very
helpful.

Anthin.

[Martyn]

Thanks for all of the positive feedback

For future reference, if you can't get in contact using our support form then please e-mail support [at] justflight.com and they'll be able to direct the question to the right person.

[RAS_JF]

Thanks for the kind words chaps.

dharris - Martyn had been off for the last couple of days, so I'm not sure whether he will have had a chance to respond to you yet. If not then feel free to send it over to me.
I've just sent a test message via our support page and it went through OK. Would you mind letting me know the specific product you were submitting your request for so I can check that one?