Hi All,
Over the years I have purchased many Capt Sim Products, with no problems. I have just purchased and downloaded the above, making double-sure I had the FSX version. When the installation was started, my antivirus protection was temporarily disabled, as instructed, but on entering the required order number, by copy, then paste, an error notice was popped up. Tried manually entering the order number, same result. Went to product support, general discussion, attempted to find similar problems and tried several, still no result. Tried to start new thread, not allowable. Went back to "My Profile" as per advised, using my email address, order number, and the five number requirement, and after five or six attempts, finally managed to check profile. In this case when entering the required information, again was advised that there was an error, (wrong email, wrong O/N, or wrong five number requirement-I carefully checked them on every attempt). The crowning slap in the face, is not being able to place my problem on their support page apparently. Does anyone have any ideas on how I can contact Capt. Sim. to get some form of advice as I am getting somewhat aggravated at not being able to complete and install a simple purchase!!
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