Originally Posted by
SSW1
Good evening everyone,
we would like to explain the procedure by which the activation keys come to you
1. You buy the software
2. You have the download link in your account under "View my orders"
3. Download the software, many of the models that we produce are distributed in two installers:
- One contains the core files and that's what you buy
- Another contains the textures and liveries, the link to the download is free and obtainable on the page that describes the model itself
4. You install the core files, the installer shall ask you if you want the activation key (you may already have it)
5. The installer sends us the registration file tailored on your computer, typically the name contains ssw.<model name>.probe.ssw
6. We generate the key manually and dispatch it to the email address you entered into the installer prompt.
This process takes some time, sometimes it ends within minutes, sometimes even a day, depending on the time zone and office hours.
Although we continue to generate keys every day including Sunday there may be delays, of this we apologize.
Quite often it happens that email providers block our attachments containing the activation key for no reason and without notifying you, for this reason we ask you to immediately open a ticket on the help desk if you have not received the key within 48 hours, we will to attach the key to the ticket you opened.
Thank you
/SSW
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