gray eagle
January 9th, 2014, 11:02
I ended up with the Aerosoft Seahawk/Jayhawk but as luck would have it, after they (Aerosoft) provided me with a download link, I never got the email from them with the
unlock/activation code to register it. I called Aerosoft (USA support in Naples FL) and talked to a dude (Sounded like a German Accent) thinking he could help me out. Nope!!
It wasn't going to be that easy. Told me to EMAIL their Tech support instead. I did and got a ticket number and noted their little ditty that it may take 24 hrs to reply.
It only took 2 nano seconds for Paypal and Aerosoft to take my money and give me a D/L (that part was nice).
I have purchased from them in the past and this is the first time I have ever experienced such as this.
So, I have spent over $30 bucks and have to wait till I can benefit from what I paid for. sigh!!!!
Breaking News!!!
Just checked the AeroSoft forum and this is what I found out! At least they know about my issue:
Hi,
you have just send your E-Mail about an hour ago.
Since it was send at 19:49 German time there is no one in the office at the moment who could work on your ticket. I myserlf do not have the necessary Admin rights in our shop to do it.
I am sure you will get an answer tomorrow between 7 and 15z.
Problems with PayPal can from time to time occure because they may do some additional checks or it simply takes longer for them to process your order to us.
The fact that PayPal gives you a confirmation that the money has been payed only means that they have booked it from your bank account. It musn't mean that the money actually arrives in our shop in the same moment.
As your money has most propably not arrived in our shop yet the order may not be cleared yet.
These are problems caused by PayPal and not by our shop though.
Well, I guess it all adds up to timing of purchase and where I purchased it from (Germany). So hopefully tomorrow when they go back to the computers in their offices,
I should be good to go. Never thought about the time zone issues and such.
unlock/activation code to register it. I called Aerosoft (USA support in Naples FL) and talked to a dude (Sounded like a German Accent) thinking he could help me out. Nope!!
It wasn't going to be that easy. Told me to EMAIL their Tech support instead. I did and got a ticket number and noted their little ditty that it may take 24 hrs to reply.
It only took 2 nano seconds for Paypal and Aerosoft to take my money and give me a D/L (that part was nice).
I have purchased from them in the past and this is the first time I have ever experienced such as this.
So, I have spent over $30 bucks and have to wait till I can benefit from what I paid for. sigh!!!!
Breaking News!!!
Just checked the AeroSoft forum and this is what I found out! At least they know about my issue:
Hi,
you have just send your E-Mail about an hour ago.
Since it was send at 19:49 German time there is no one in the office at the moment who could work on your ticket. I myserlf do not have the necessary Admin rights in our shop to do it.
I am sure you will get an answer tomorrow between 7 and 15z.
Problems with PayPal can from time to time occure because they may do some additional checks or it simply takes longer for them to process your order to us.
The fact that PayPal gives you a confirmation that the money has been payed only means that they have booked it from your bank account. It musn't mean that the money actually arrives in our shop in the same moment.
As your money has most propably not arrived in our shop yet the order may not be cleared yet.
These are problems caused by PayPal and not by our shop though.
Well, I guess it all adds up to timing of purchase and where I purchased it from (Germany). So hopefully tomorrow when they go back to the computers in their offices,
I should be good to go. Never thought about the time zone issues and such.