hey_moe
August 10th, 2005, 20:50
•Games: The game stops responding or quits unexpectedly (http://support.microsoft.com/?scid=kb;en-us;303032)
When you start or play any one of the games that is listed in the "Applies to" section, you may experience one or more of the following symptoms: The game stops responding. The game quits unexpectedly.The computer restarts unexpectedly.The game...•Computer stops responding (hangs) during setup when you install updates or when you add new hardware (http://support.microsoft.com/?scid=kb;en-us;281967)
You may experience any of the following behavior: When you try to upgrade your computer to Microsoft Windows Millennium Edition (Me), your computer may stop responding (hang) during setup.When you try to install a Microsoft Internet Explorer 5.5...•Games: How to improve game performance (http://support.microsoft.com/?scid=kb;en-us;815069)
This article contains information to help you improve the performance of your computer when you play any one of the games that is listed in the "Applies to" section. Symptoms of poor game performance may include: Intermittent playback of video...•"Please insert the correct CD-ROM" error message or the game stops responding on the "Loading" screen (http://support.microsoft.com/?scid=kb;en-us;228985)
Describes how to troubleshoot problems with starting games, if the game stops responding (hangs), if the game quits, and if the game displays error messages.•How to troubleshoot multiplayer issues in Microsoft games (http://support.microsoft.com/?scid=kb;en-us;819836)
This article describes how to troubleshoot and resolve most of the known multiplayer issues in the Microsoft games that are listed in the "Applies to" section. If the methods in this article do not resolve the issue, your network setup may be...•Games: The screen turns black (http://support.microsoft.com/?scid=kb;en-us;813712)
When you play any of the games that are listed in the "Applies to" section, the screen may turn black. To resolve this issue, use the following methods in the order that they appear. Note Because there are several versions of Microsoft Windows,...•Games: How to troubleshoot display issues (http://support.microsoft.com/?scid=kb;en-us;263039)
This article describes how to troubleshoot display-related problems that you may experience when you use one of the Microsoft games listed in the "Applies to" section. The "More Information" section contains the following topics: General display...•Flight Simulator 2004: Known video issues (http://support.microsoft.com/?scid=kb;en-us;823628)
This article describes the known video-related issues that you may experience when you play Microsoft Flight Simulator 2004: A Century of Flight. This article is divided into general video issues and issues that occur only on specific video...•Games: 3D Acceleration option is not available or not supported by your video adapter (http://support.microsoft.com/?scid=kb;en-us;191660)
When you try to start one of the games listed in the "Applies to" section, you may experience one of the following symptoms: The 3D Acceleration option may be unavailable.You may receive an error message that states that your video adapter does...•Games: "Stop" Error Message That References Nv4_disp.dll (http://support.microsoft.com/?scid=kb;en-us;325730)
When you try to run one of the programs listed in the "Applies to" section, you may receive an error message that is similar to the following: STOP: 0x0000008E (0XC0000005, 0XBFA6EEE4, 0XBA8151374, 0X00000000)KERNEL_MODE_EXCEPTION_NOT_HANDLED...•Fl ight Simulator 2004: The game does not start, the game stops responding, or the game shows the splash screen and then quits unexpectedly when you try to start Flight Simulator 2004 - A Century of Flight (http://support.microsoft.com/?scid=kb;en-us;837195)
Describes how to troubleshoot problems with Flight Simulator 2004 - A Century of Flight when the game quits unexpectedly or stops responding on startup.•Windows unexpectedly restarts or you receive a Stop error when you play or start Microsoft games (http://support.microsoft.com/?scid=kb;en-us;315192)
This article describes what to do if Microsoft Windows unexpectedly restarts or you receive a stop error message when you play or when you start any of the Microsoft games listed in the "Applies to" section. A stop error message occurs when...•How to troubleshoot sound-related issues (http://support.microsoft.com/?scid=kb;en-us;812394)
This article describes how to troubleshoot the following sound-related issues in the Microsoft games that are listed in the "Applies to" section: No sound plays.Sounds are too quiet.Sounds are distorted or scratchy.The computer stops responding...•You receive the "Your system is low on virtual memory" error message when you start or play a Microsoft game (http://support.microsoft.com/?scid=kb;en-us;837869)
Describes how to troubleshoot error messages that you receive when you do not have sufficient memory on your computer.•Game Performance Is Slower Than Is Expected in Flight Simulator 2004 (http://support.microsoft.com/?scid=kb;en-us;823629)
When you play Microsoft Flight Simulator 2004 - A Century of Flight, the game performance may be unexpectedly slow. To increase the speed of the game performance, use one or more of the following methods in the order that they appear. Method 1:...•Flight Simulator 2004: Minimum system requirements (http://support.microsoft.com/?scid=kb;en-us;823627)
This article describes the minimum system requirements for Microsoft Flight Simulator 2004 - A Century of Flight. The minimum system requirements for Flight Simulator 2004 - A Century of Flight are: One of the following operating systems:...•Flight Simulator 2004: Known Game Controller Issues (http://support.microsoft.com/?scid=kb;en-us;823631)
This article describes the known game controller related issues that you may experience when you play Microsoft Flight Simulator 2004: A Century of Flight. General Game Controller Issues If you have two joysticks installed on your system, they may...•Games: How to troubleshoot Setup problems in Microsoft games (http://support.microsoft.com/?scid=kb;en-us;258496)
This article describes how to troubleshoot problems that you may experience when you install Microsoft games. The following are typical problems that may occur during installation: The game Setup stops respondingYou receive an error message that...•Games: Error Message: Setup Failed to Extract Files from <Drive:\Filename>.CAB (http://support.microsoft.com/?scid=kb;en-us;245063)
When you try to install one of the programs that is listed in the "Applies to" section of this article, you may receive an error message that is similar to the following, where filename is the name of a required file: Setup failed to extract files...•Games that require that the original product CD is in the CD-ROM drive to play (http://support.microsoft.com/?scid=kb;en-us;243258)
You may not be able to copy the program CD-ROMs, or the program may not recognize a copy of a disc. These games may require that you use the original CD-ROMs, or the programs may use copy protection technology to prevent unauthorized copying. It...•How to troubleshoot joystick problems in Flight Simulator (http://support.microsoft.com/?scid=kb;en-us;315926)
Describes how to troubleshoot joystick problems that you may experience in Flight Simulator.•Games Err Msg: <Game> Requires DirectX <version> or DirectX <file name> is not found (http://support.microsoft.com/?scid=kb;en-us;256182)
When you start one of the games that is listed in the "Applies to" section, you may receive an error message that states that the game requires a later version of Microsoft DirectX or that states that the version of DirectX that is installed on...•Games: An unrecoverable error occurs and you receive the "Game has encountered a problem and needs to close" error message when you start or play a game (http://support.microsoft.com/?scid=kb;en-us;300963)
When you start or play a game and an unrecoverable error occurs, you may receive the following error message: Gathering exception data. You may then receive the following error message: Game has encountered a problem and needs to close. We are...•Game stops responding or quits unexpectedly with multiple devices on Microsoft Windows (http://support.microsoft.com/?scid=kb;en-us;187916)
When you try to start one of the programs listed in the "Applies to" section, the game may stop responding (hang) or quit unexpectedly. On Microsoft Windows 98 and Microsoft Windows Millennium Edition (Me)-based computers, if the computer...•Required Network Ports for Multiplayer Flight Simulator 2004 (http://support.microsoft.com/?scid=kb;en-us;823630)
This article describes the ports that you must open to play and host a Flight Simulator 2004: A Century of Flight multiplayer game through a firewall, a proxy server, a router, Network Address Translation (NAT), or Internet Connection Sharing....•Flight Simulator: How to Import Aircraft and Aircraft Gauges from Flight Simulator 2000 (http://support.microsoft.com/?scid=kb;en-us;323930)
This article explains how to import aircraft (such as the Concorde) and aircraft gauges from Microsoft Flight Simulator 2000 into Flight Simulator 2004. To import an aircraft and aircraft gauges from Flight Simulator 2000 into Flight Simulator...•Games and Encarta unexpectedly quit on startup (http://support.microsoft.com/?scid=kb;en-us;836204)
Describes a problem starting some games and Encarta programs on Windows XP and on Windows 2000. When you try to start these programs, you recieve an error message.•Games: Error Message: Not a Valid Win32 Application (http://support.microsoft.com/?scid=kb;en-us;315589)
When you start any of the Microsoft games listed at the beginning of this article, you may receive an error message similar to one of the following: <game>.exe is Not a Valid Win32 Application. -or- A black command prompt box flashes on the...•Games: Tools that are included with Microsoft games (http://support.microsoft.com/?scid=kb;en-us;317902)
This article lists the tools that are included with the Microsoft games listed in the "Applies to" section. Microsoft does not provide support the use of these tools. Microsoft Age of Empires Map Editor No Help file available. Microsoft Age of...•Games: Error message: "Signal out of Range" or "Out Of Scan Range" (http://support.microsoft.com/?scid=kb;en-us;315614)
When you start a game, you may receive an error message on the display's On Screen Display that is similar to one of the following: Signal out of Range. Out Of Scan Range Horizontal frequency is out of range. Cannot Display This Video Mode Out of...•How to troubleshoot game controllers in Microsoft games (http://support.microsoft.com/?scid=kb;en-us;831361)
Describes how to troubleshoot game controllers in Microsoft games, both in the game and in Microsoft Windows.•Known issues with the Real-World Weather feature in Flight Simulator (http://support.microsoft.com/?scid=kb;en-us;841214)
Describes common problems and solutions for weather features in Flight Simulator.•Game Error: You Receive a "Fatal Exception 0E" Error Message or the Game Stops Responding (http://support.microsoft.com/?scid=kb;en-us;303110)
When you play one of the products listed above, you may experience one or more of the following behaviors: The game intermittently stops responding (hangs). -or-You receive an error message (blue screen) that is similar to the following: A fatal...•Flight Simulator 2004: Videos do not play as expected (http://support.microsoft.com/?scid=kb;en-us;870569)
Provides a resolution for an issue where the videos do not play as expected when you start Flight Simulator 2004 - A Century of Flight.•You cannot change settings in Flight Simulator 2004 (http://support.microsoft.com/?scid=kb;en-us;836185)
Describes a problem with sliders and options that are hard to move. If you change a slider or option, the control resets to the left or to the default value when you exit the settings dialog box.•Games: How to Troubleshoot Invalid Page Faults and Exception Errors (Part 1) (http://support.microsoft.com/?scid=kb;en-us;280068)
This article is the first of two articles that describe how to troubleshoot "invalid page fault" and "fatal exception" error messages in the Microsoft games listed in the "Applies to" section of this article. about how to troubleshoot "invalid...•How to take off in a sailplane in Flight Simulator (http://support.microsoft.com/?scid=kb;en-us;837883)
Describes how to use slew mode or switching aircraft to take off in a sailplane.•Where saved games are located in Microsoft games (http://support.microsoft.com/?scid=kb;en-us;832782)
This article describes where saved games are located in the games that are listed in the "Applies To" section. The games that are listed in this article save their game files in the My Documents folder. To open the My Documents folder, click Start •Flight Sims: Does Not Detect Joystick in Windows 2000 and Windows XP (http://support.microsoft.com/?scid=kb;en-us;294672)
When you use a Microsoft Sidewinder Force Feedback Pro joystick to play any of the games and versions listed in the "applies to" section of this article, you may experience one or more of the following behaviors: The joystick may not work at all...•You cannot select the Undock View feature and configure multiple monitors in Flight Simulator 2004 (http://support.microsoft.com/?scid=kb;en-us;837879)
Describes how to use the Undock View feature and how to configure multiple monitors in Flight Simulator 2004.•Game performance is choppy in Flight Simulator (http://support.microsoft.com/?scid=kb;en-us;314256)
When you play Microsoft Flight Simulator, you may experience one of the following symptoms when Microsoft Sidewinder Force Feedback Pro 1.0 is connected: Poor or "choppy" game performance when a gameport joystick is connected--for example if...•Games: Font-Related Issues in Microsoft Games (http://support.microsoft.com/?scid=kb;en-us;274571)
When you use one of the programs that is listed in the "Applies to" section, you may experience one of the following symptoms: Fonts may not be displayed in the program.Fonts may be displayed as symbols in the program.Fonts may be distorted in the...•Flight Simulator: Flight Does Not Use Default Setting of System Time and Date (http://support.microsoft.com/?scid=kb;en-us;316972)
When you have Microsoft Flight Simulator set to use system time, the simulation may not use the correct date and time. This behavior may occur if you select a flight that was previously saved. The flight time defaults to the time that the flight...•You can change the settings on the joystick to be either more or less sensitive to your movements in Flight Simulator (http://support.microsoft.com/?scid=kb;en-us;841018)
Describes how the sensitivities settings can be adjusted for joysticks. If you are having trouble controlling your aircraft by using a joystick, these settings may have to be adjusted.•Game screen is distorted or not centered on monitor (http://support.microsoft.com/?scid=kb;en-us;258632)
When you play any one of the Microsoft games that are listed in the "Applies to" section, the game screen may not appear centered on the monitor, the game screen may be oversized so you cannot see all the menu options, or the game screen may...•The program stops responding, you experience slow performance, or the mouse does not work when you use a Kensington mouse in Flight Simulator or in Links (http://support.microsoft.com/?scid=kb;en-us;315188)
When you are using a Kensington mouse in the games that are listed in the "Applies to" section, you may experience one of the following symptoms: When you try to switch views while you are flying a plane, Microsoft Flight Simulator may stop...•Games: How to Troubleshoot Invalid Page Faults and Exception Errors (Part 2) (http://support.microsoft.com/?scid=kb;en-us;280069)
This article is the second of two articles that describe how to troubleshoot "invalid page fault" and "fatal exception" error messages in the Microsoft games listed in the "Applies to" section of this article. This article contains troubleshooting...•You do not feel force-feedback effects in the helicopter in Flight Simulator 2002 or in Flight Simulator 2004 (http://support.microsoft.com/?scid=kb;en-us;839420)
Describes a limitation of the helicopter in Flight Simulator when you fly by using a force-feedback joystick.•How to troubleshoot issues with the Real-World Weather feature and the News feature in Flight Simulator (http://support.microsoft.com/?scid=kb;en-us;836186)
Describes how to troubleshoot incorrect weather data and error messages such as "Server name or address could not be resolved" and "A connection with the server could not be established" when you try to retreive weather information.•Flight Simulator: How to Provide Feedback to Microsoft About Flight Simulator (http://support.microsoft.com/?scid=kb;en-us;320197)
If you have comments about Microsoft Flight Simulator that you would like to relay to Microsoft, please contact the Flight Simulator team by sending e-mail to the following address: mailto:tell_fs@microsoft.com For comments about Microsoft Combat...•FS: "Scenery Read Error" Error Message When You Try to Start a Flight (http://support.microsoft.com/?scid=kb;en-us;312463)
When you try to start a flight in Microsoft Flight Simulator 2000, you may receive an error message that is similar to one of the following: The file scenery.cfg is missing or damaged. Please reinstall Flight Simulator 2000 to restore or repair...•Games: "Unable to create or access required directory" or "Can't open the data files" error message appears when you try to start the game (http://support.microsoft.com/?scid=kb;en-us;321408)
When you try to start one of the games that is listed in the "Applies to" section, you may receive an error message that is similar to one of the following: Dungeon Siege Unable to create or access required directory! DirectX 8 failed to...•Games: Audio Is Affected When You Change Cockpit View (http://support.microsoft.com/?scid=kb;en-us;315118)
When you play Microsoft Flight Simulator 2002 or Microsoft Combat Flight Simulator 2, the sound volume may increase or become distorted (crackle) when you change the cockpit view. This behavior can occur after you install Microsoft Train...•Flight Simulator: You Cannot Use the Mouse as a Flight Yoke (http://support.microsoft.com/?scid=kb;en-us;314139)
When you try to use the mouse as a flight yoke while you play Flight Simulator 2002, you cannot do so. The aircraft does not respond to mouse movements during the game. This issue occurs because the mouse is not supported as a flight yoke in this...•Flight Simulator: Rudder Pedals Do Not Work Correctly (http://support.microsoft.com/?scid=kb;en-us;243984)
When you try to use the rudder control for your game controller in Flight Simulator 2000, Flight Simulator 2002, or Flight Simulator 2004, it may not function properly. This issue may occur even if the rudder control functions properly when you...•Flight Simulator: Cannot Import New Aircraft or Scenery to Older Versions of Simulators (http://support.microsoft.com/?scid=kb;en-us;303857)
When you attempt to import an aircraft or a piece of scenery from a newer version of a Microsoft Flight Simulator or Microsoft Combat Flight Simulator into an older version, one of the following may occur: You may receive errors indicating that...•Flight Simulator: How to Import Adventures from Flight Simulator 2000 (http://support.microsoft.com/?scid=kb;en-us;315201)
This article describes how to import your Microsoft Flight Simulator 2000 Adventures to make them available in Flight Simulator 2002. Flight Simulator 2000 Adventures are stored in the following default location: C:\Program Files\Microsoft...•Flight Simulator: Air Traffic Controller Is Not Displayed as Expected When You Press the ACCENT Key (http://support.microsoft.com/?scid=kb;en-us;315195)
When you press the ACCENT key (`) to gain access to the Air Traffic Controller (ATC) feature while you play Microsoft Flight Simulator 2002, the Air Traffic Controller window may not be displayed as expected. This behavior can occur if you play...•SideWinder Force Feedback: Return To Center Force Does Not Function in Certain Games (http://support.microsoft.com/?scid=kb;en-us;224555)
When you use the Microsoft Force Feedback Pro joystick with any of the Microsoft programs listed at the beginning of this article, the Return To Center force is disabled. However, the Return To Center force functions properly on the Test Forces...•Flight Simulator 2000 Error Message: FS2000 Caused an Invalid Page Fault in Module Unknown (http://support.microsoft.com/?scid=kb;en-us;245411)
When you try to start Microsoft Flight Simulator 2000, you may receive one of the following error messages: FS2000 caused an invalid page fault in module Kernel32.dll. -or- FS2000 caused an exception in module Panels.dll. This behavior can occur...•Simulators: Host Is the Only Player in a Multiplayer Game (http://support.microsoft.com/?scid=kb;en-us;274864)
When you host a multiplayer game of Microsoft Combat Flight Simulator 2 or Microsoft Flight Simulator 2002, you may be the only player in the game. This behavior can occur if either of the following conditions are true: You click the Ready or OK...•FS2002: "Microsoft Flight Simulator Cannot Find the Default Flight" Error Message When You Attempt to Start Program (http://support.microsoft.com/?scid=kb;en-us;319764)
When you attempt to start Microsoft Flight Simulator, you receive the following error message: Microsoft Flight Simulator cannot find the default flight (Flights\Other\Fltsim.flt). This file must exist for Flight Simulator to start. This behavior...•Flight Simulator: How to Record Flight Time in the Logbook (http://support.microsoft.com/?scid=kb;en-us;280390)
This article describes how to configure the flight logbook in Microsoft Flight Simulator to automatically record your flight time. Note During a flight the logbook entries do not get populated. The logbook will get populated once you exit the...•Flight Simulator: No Instructor, Pilot, or ATC Voices in Lesson or Adventure (http://support.microsoft.com/?scid=kb;en-us;177252)
When you start a lesson, adventure, or flight in Microsoft Flight Simulator 98, Microsoft Flight Simulator 2000, or Microsoft Flight Simulator 2002, the Instructor, Pilot, or Air Traffic Controller (ATC) voices may not be played, or the engine...•Aircraft unexpectedly banks to the left or to the right in Flight Simulator (http://support.microsoft.com/?scid=kb;en-us;260183)
Before you start to fly, before you take off, or when you fly in Microsoft Flight Simulator, your aircraft may unexpectedly bank to the left or to the right after being airborne for about five minutes. This problem may occur if the fuel settings...•Flight Simulator: How to Change Autopilot to Flight Simulator 2000 Functionality (http://support.microsoft.com/?scid=kb;en-us;312460)
The autopilot feature in Microsoft Flight Simulator 2002 is different from that in Microsoft Flight Simulator 2000. This article explains the differences and the steps to use to emulate Flight Simulator 2000 autopilot functionality. A single-axis...•Description of the troubleshooting tools that are installed in Flight Simulator 2004 - A Century of Flight (http://support.microsoft.com/?scid=kb;en-us;894733)
Describes the troubleshooting tools that you can use to help you resolve issues that you may experience when you play Flight Simulator 2004 – A Century of Flight.•The error messages that you may receive when you try to install the Flight Simulator 2004 Update v9.1 update for Flight Simulator 2004 – A Century of Flight (http://support.microsoft.com/?scid=kb;en-us;894732)
Describes the error messages that you may receive when you update Flight Simulator 2004 - A Century of Flight. Additionally, this article lists the cause and the resolution for each error message.•How to find the aircraft carriers in Flight Simulator (http://support.microsoft.com/?scid=kb;en-us;870628)
Describes how to find the aircraft carriers that are part of the default scenery in Microsoft Flight Simulator 2004 - A Century of Flight and Microsoft Flight Simulator 2002 Professional Edition.•Bridges are missing from Flight Simulator 2004 - A Century of Flight (http://support.microsoft.com/?scid=kb;en-us;887427)
Explains that many of the bridges that were present in earlier versions of Flight Simulator are missing from Flight Simulator 2004 - A Century of Flight.•You cannot remove Flight Simulator 2004 - A Century of Flight (http://support.microsoft.com/?scid=kb;en-us;888846)
Describes how to manually remove Flight Simulator 2004 - A Century of Flight from your computer when you cannot remove it by using other methods, such as the Add/Remove Programs tool.•Known issues with third-party add-ins and Flight Simulator 2004 - A Century of Flight (http://support.microsoft.com/?scid=kb;en-us;888951)
Discusses issues that you may experience with third-party add-ins when you play Flight Simulator 2004 - A Century of Flight.•You receive a "The original file (gps_export.dll) is either missing or has been changed from its original state" error message when you install the Flight Simulator 2004 Update V9.1 (http://support.microsoft.com/?scid=kb;en-us;894274)
Describes the error message that you receive when you install the Flight Simulator 2004 Update V9.1.•You receive the "Game requires Administrative rights to play" error message when you try to play a game in Windows XP (http://support.microsoft.com/?scid=kb;en-us;893677)
Describes an error message that you receive when you try to play a game in Windows XP.•How to open aircraft doors in Flight Simulator 2004 - A Century of Flight (http://support.microsoft.com/?scid=kb;en-us;893683)
Describes how to open aircraft doors in Flight Simulator 2004 - A Century of Flight.•Changes to the autopilot in Flight Simulator 2002 and Flight Simulator 2004 - A Century of Flight (http://support.microsoft.com/?scid=kb;en-us;893685)
Describes the changes to the autopilot in Flight Simulator 2002 and Flight Simulator 2004.•The Flight Video does not play back correctly in Flight Simulator 2002 or in Flight Simulator 2004 - A Century of Flight (http://support.microsoft.com/?scid=kb;en-us;893686)
Describes the problem where you cannot play back a Flight Video that you recorded in Flight Simulator 2002 or in Flight Simulator 2004 - A Century of Flight.
When you start or play any one of the games that is listed in the "Applies to" section, you may experience one or more of the following symptoms: The game stops responding. The game quits unexpectedly.The computer restarts unexpectedly.The game...•Computer stops responding (hangs) during setup when you install updates or when you add new hardware (http://support.microsoft.com/?scid=kb;en-us;281967)
You may experience any of the following behavior: When you try to upgrade your computer to Microsoft Windows Millennium Edition (Me), your computer may stop responding (hang) during setup.When you try to install a Microsoft Internet Explorer 5.5...•Games: How to improve game performance (http://support.microsoft.com/?scid=kb;en-us;815069)
This article contains information to help you improve the performance of your computer when you play any one of the games that is listed in the "Applies to" section. Symptoms of poor game performance may include: Intermittent playback of video...•"Please insert the correct CD-ROM" error message or the game stops responding on the "Loading" screen (http://support.microsoft.com/?scid=kb;en-us;228985)
Describes how to troubleshoot problems with starting games, if the game stops responding (hangs), if the game quits, and if the game displays error messages.•How to troubleshoot multiplayer issues in Microsoft games (http://support.microsoft.com/?scid=kb;en-us;819836)
This article describes how to troubleshoot and resolve most of the known multiplayer issues in the Microsoft games that are listed in the "Applies to" section. If the methods in this article do not resolve the issue, your network setup may be...•Games: The screen turns black (http://support.microsoft.com/?scid=kb;en-us;813712)
When you play any of the games that are listed in the "Applies to" section, the screen may turn black. To resolve this issue, use the following methods in the order that they appear. Note Because there are several versions of Microsoft Windows,...•Games: How to troubleshoot display issues (http://support.microsoft.com/?scid=kb;en-us;263039)
This article describes how to troubleshoot display-related problems that you may experience when you use one of the Microsoft games listed in the "Applies to" section. The "More Information" section contains the following topics: General display...•Flight Simulator 2004: Known video issues (http://support.microsoft.com/?scid=kb;en-us;823628)
This article describes the known video-related issues that you may experience when you play Microsoft Flight Simulator 2004: A Century of Flight. This article is divided into general video issues and issues that occur only on specific video...•Games: 3D Acceleration option is not available or not supported by your video adapter (http://support.microsoft.com/?scid=kb;en-us;191660)
When you try to start one of the games listed in the "Applies to" section, you may experience one of the following symptoms: The 3D Acceleration option may be unavailable.You may receive an error message that states that your video adapter does...•Games: "Stop" Error Message That References Nv4_disp.dll (http://support.microsoft.com/?scid=kb;en-us;325730)
When you try to run one of the programs listed in the "Applies to" section, you may receive an error message that is similar to the following: STOP: 0x0000008E (0XC0000005, 0XBFA6EEE4, 0XBA8151374, 0X00000000)KERNEL_MODE_EXCEPTION_NOT_HANDLED...•Fl ight Simulator 2004: The game does not start, the game stops responding, or the game shows the splash screen and then quits unexpectedly when you try to start Flight Simulator 2004 - A Century of Flight (http://support.microsoft.com/?scid=kb;en-us;837195)
Describes how to troubleshoot problems with Flight Simulator 2004 - A Century of Flight when the game quits unexpectedly or stops responding on startup.•Windows unexpectedly restarts or you receive a Stop error when you play or start Microsoft games (http://support.microsoft.com/?scid=kb;en-us;315192)
This article describes what to do if Microsoft Windows unexpectedly restarts or you receive a stop error message when you play or when you start any of the Microsoft games listed in the "Applies to" section. A stop error message occurs when...•How to troubleshoot sound-related issues (http://support.microsoft.com/?scid=kb;en-us;812394)
This article describes how to troubleshoot the following sound-related issues in the Microsoft games that are listed in the "Applies to" section: No sound plays.Sounds are too quiet.Sounds are distorted or scratchy.The computer stops responding...•You receive the "Your system is low on virtual memory" error message when you start or play a Microsoft game (http://support.microsoft.com/?scid=kb;en-us;837869)
Describes how to troubleshoot error messages that you receive when you do not have sufficient memory on your computer.•Game Performance Is Slower Than Is Expected in Flight Simulator 2004 (http://support.microsoft.com/?scid=kb;en-us;823629)
When you play Microsoft Flight Simulator 2004 - A Century of Flight, the game performance may be unexpectedly slow. To increase the speed of the game performance, use one or more of the following methods in the order that they appear. Method 1:...•Flight Simulator 2004: Minimum system requirements (http://support.microsoft.com/?scid=kb;en-us;823627)
This article describes the minimum system requirements for Microsoft Flight Simulator 2004 - A Century of Flight. The minimum system requirements for Flight Simulator 2004 - A Century of Flight are: One of the following operating systems:...•Flight Simulator 2004: Known Game Controller Issues (http://support.microsoft.com/?scid=kb;en-us;823631)
This article describes the known game controller related issues that you may experience when you play Microsoft Flight Simulator 2004: A Century of Flight. General Game Controller Issues If you have two joysticks installed on your system, they may...•Games: How to troubleshoot Setup problems in Microsoft games (http://support.microsoft.com/?scid=kb;en-us;258496)
This article describes how to troubleshoot problems that you may experience when you install Microsoft games. The following are typical problems that may occur during installation: The game Setup stops respondingYou receive an error message that...•Games: Error Message: Setup Failed to Extract Files from <Drive:\Filename>.CAB (http://support.microsoft.com/?scid=kb;en-us;245063)
When you try to install one of the programs that is listed in the "Applies to" section of this article, you may receive an error message that is similar to the following, where filename is the name of a required file: Setup failed to extract files...•Games that require that the original product CD is in the CD-ROM drive to play (http://support.microsoft.com/?scid=kb;en-us;243258)
You may not be able to copy the program CD-ROMs, or the program may not recognize a copy of a disc. These games may require that you use the original CD-ROMs, or the programs may use copy protection technology to prevent unauthorized copying. It...•How to troubleshoot joystick problems in Flight Simulator (http://support.microsoft.com/?scid=kb;en-us;315926)
Describes how to troubleshoot joystick problems that you may experience in Flight Simulator.•Games Err Msg: <Game> Requires DirectX <version> or DirectX <file name> is not found (http://support.microsoft.com/?scid=kb;en-us;256182)
When you start one of the games that is listed in the "Applies to" section, you may receive an error message that states that the game requires a later version of Microsoft DirectX or that states that the version of DirectX that is installed on...•Games: An unrecoverable error occurs and you receive the "Game has encountered a problem and needs to close" error message when you start or play a game (http://support.microsoft.com/?scid=kb;en-us;300963)
When you start or play a game and an unrecoverable error occurs, you may receive the following error message: Gathering exception data. You may then receive the following error message: Game has encountered a problem and needs to close. We are...•Game stops responding or quits unexpectedly with multiple devices on Microsoft Windows (http://support.microsoft.com/?scid=kb;en-us;187916)
When you try to start one of the programs listed in the "Applies to" section, the game may stop responding (hang) or quit unexpectedly. On Microsoft Windows 98 and Microsoft Windows Millennium Edition (Me)-based computers, if the computer...•Required Network Ports for Multiplayer Flight Simulator 2004 (http://support.microsoft.com/?scid=kb;en-us;823630)
This article describes the ports that you must open to play and host a Flight Simulator 2004: A Century of Flight multiplayer game through a firewall, a proxy server, a router, Network Address Translation (NAT), or Internet Connection Sharing....•Flight Simulator: How to Import Aircraft and Aircraft Gauges from Flight Simulator 2000 (http://support.microsoft.com/?scid=kb;en-us;323930)
This article explains how to import aircraft (such as the Concorde) and aircraft gauges from Microsoft Flight Simulator 2000 into Flight Simulator 2004. To import an aircraft and aircraft gauges from Flight Simulator 2000 into Flight Simulator...•Games and Encarta unexpectedly quit on startup (http://support.microsoft.com/?scid=kb;en-us;836204)
Describes a problem starting some games and Encarta programs on Windows XP and on Windows 2000. When you try to start these programs, you recieve an error message.•Games: Error Message: Not a Valid Win32 Application (http://support.microsoft.com/?scid=kb;en-us;315589)
When you start any of the Microsoft games listed at the beginning of this article, you may receive an error message similar to one of the following: <game>.exe is Not a Valid Win32 Application. -or- A black command prompt box flashes on the...•Games: Tools that are included with Microsoft games (http://support.microsoft.com/?scid=kb;en-us;317902)
This article lists the tools that are included with the Microsoft games listed in the "Applies to" section. Microsoft does not provide support the use of these tools. Microsoft Age of Empires Map Editor No Help file available. Microsoft Age of...•Games: Error message: "Signal out of Range" or "Out Of Scan Range" (http://support.microsoft.com/?scid=kb;en-us;315614)
When you start a game, you may receive an error message on the display's On Screen Display that is similar to one of the following: Signal out of Range. Out Of Scan Range Horizontal frequency is out of range. Cannot Display This Video Mode Out of...•How to troubleshoot game controllers in Microsoft games (http://support.microsoft.com/?scid=kb;en-us;831361)
Describes how to troubleshoot game controllers in Microsoft games, both in the game and in Microsoft Windows.•Known issues with the Real-World Weather feature in Flight Simulator (http://support.microsoft.com/?scid=kb;en-us;841214)
Describes common problems and solutions for weather features in Flight Simulator.•Game Error: You Receive a "Fatal Exception 0E" Error Message or the Game Stops Responding (http://support.microsoft.com/?scid=kb;en-us;303110)
When you play one of the products listed above, you may experience one or more of the following behaviors: The game intermittently stops responding (hangs). -or-You receive an error message (blue screen) that is similar to the following: A fatal...•Flight Simulator 2004: Videos do not play as expected (http://support.microsoft.com/?scid=kb;en-us;870569)
Provides a resolution for an issue where the videos do not play as expected when you start Flight Simulator 2004 - A Century of Flight.•You cannot change settings in Flight Simulator 2004 (http://support.microsoft.com/?scid=kb;en-us;836185)
Describes a problem with sliders and options that are hard to move. If you change a slider or option, the control resets to the left or to the default value when you exit the settings dialog box.•Games: How to Troubleshoot Invalid Page Faults and Exception Errors (Part 1) (http://support.microsoft.com/?scid=kb;en-us;280068)
This article is the first of two articles that describe how to troubleshoot "invalid page fault" and "fatal exception" error messages in the Microsoft games listed in the "Applies to" section of this article. about how to troubleshoot "invalid...•How to take off in a sailplane in Flight Simulator (http://support.microsoft.com/?scid=kb;en-us;837883)
Describes how to use slew mode or switching aircraft to take off in a sailplane.•Where saved games are located in Microsoft games (http://support.microsoft.com/?scid=kb;en-us;832782)
This article describes where saved games are located in the games that are listed in the "Applies To" section. The games that are listed in this article save their game files in the My Documents folder. To open the My Documents folder, click Start •Flight Sims: Does Not Detect Joystick in Windows 2000 and Windows XP (http://support.microsoft.com/?scid=kb;en-us;294672)
When you use a Microsoft Sidewinder Force Feedback Pro joystick to play any of the games and versions listed in the "applies to" section of this article, you may experience one or more of the following behaviors: The joystick may not work at all...•You cannot select the Undock View feature and configure multiple monitors in Flight Simulator 2004 (http://support.microsoft.com/?scid=kb;en-us;837879)
Describes how to use the Undock View feature and how to configure multiple monitors in Flight Simulator 2004.•Game performance is choppy in Flight Simulator (http://support.microsoft.com/?scid=kb;en-us;314256)
When you play Microsoft Flight Simulator, you may experience one of the following symptoms when Microsoft Sidewinder Force Feedback Pro 1.0 is connected: Poor or "choppy" game performance when a gameport joystick is connected--for example if...•Games: Font-Related Issues in Microsoft Games (http://support.microsoft.com/?scid=kb;en-us;274571)
When you use one of the programs that is listed in the "Applies to" section, you may experience one of the following symptoms: Fonts may not be displayed in the program.Fonts may be displayed as symbols in the program.Fonts may be distorted in the...•Flight Simulator: Flight Does Not Use Default Setting of System Time and Date (http://support.microsoft.com/?scid=kb;en-us;316972)
When you have Microsoft Flight Simulator set to use system time, the simulation may not use the correct date and time. This behavior may occur if you select a flight that was previously saved. The flight time defaults to the time that the flight...•You can change the settings on the joystick to be either more or less sensitive to your movements in Flight Simulator (http://support.microsoft.com/?scid=kb;en-us;841018)
Describes how the sensitivities settings can be adjusted for joysticks. If you are having trouble controlling your aircraft by using a joystick, these settings may have to be adjusted.•Game screen is distorted or not centered on monitor (http://support.microsoft.com/?scid=kb;en-us;258632)
When you play any one of the Microsoft games that are listed in the "Applies to" section, the game screen may not appear centered on the monitor, the game screen may be oversized so you cannot see all the menu options, or the game screen may...•The program stops responding, you experience slow performance, or the mouse does not work when you use a Kensington mouse in Flight Simulator or in Links (http://support.microsoft.com/?scid=kb;en-us;315188)
When you are using a Kensington mouse in the games that are listed in the "Applies to" section, you may experience one of the following symptoms: When you try to switch views while you are flying a plane, Microsoft Flight Simulator may stop...•Games: How to Troubleshoot Invalid Page Faults and Exception Errors (Part 2) (http://support.microsoft.com/?scid=kb;en-us;280069)
This article is the second of two articles that describe how to troubleshoot "invalid page fault" and "fatal exception" error messages in the Microsoft games listed in the "Applies to" section of this article. This article contains troubleshooting...•You do not feel force-feedback effects in the helicopter in Flight Simulator 2002 or in Flight Simulator 2004 (http://support.microsoft.com/?scid=kb;en-us;839420)
Describes a limitation of the helicopter in Flight Simulator when you fly by using a force-feedback joystick.•How to troubleshoot issues with the Real-World Weather feature and the News feature in Flight Simulator (http://support.microsoft.com/?scid=kb;en-us;836186)
Describes how to troubleshoot incorrect weather data and error messages such as "Server name or address could not be resolved" and "A connection with the server could not be established" when you try to retreive weather information.•Flight Simulator: How to Provide Feedback to Microsoft About Flight Simulator (http://support.microsoft.com/?scid=kb;en-us;320197)
If you have comments about Microsoft Flight Simulator that you would like to relay to Microsoft, please contact the Flight Simulator team by sending e-mail to the following address: mailto:tell_fs@microsoft.com For comments about Microsoft Combat...•FS: "Scenery Read Error" Error Message When You Try to Start a Flight (http://support.microsoft.com/?scid=kb;en-us;312463)
When you try to start a flight in Microsoft Flight Simulator 2000, you may receive an error message that is similar to one of the following: The file scenery.cfg is missing or damaged. Please reinstall Flight Simulator 2000 to restore or repair...•Games: "Unable to create or access required directory" or "Can't open the data files" error message appears when you try to start the game (http://support.microsoft.com/?scid=kb;en-us;321408)
When you try to start one of the games that is listed in the "Applies to" section, you may receive an error message that is similar to one of the following: Dungeon Siege Unable to create or access required directory! DirectX 8 failed to...•Games: Audio Is Affected When You Change Cockpit View (http://support.microsoft.com/?scid=kb;en-us;315118)
When you play Microsoft Flight Simulator 2002 or Microsoft Combat Flight Simulator 2, the sound volume may increase or become distorted (crackle) when you change the cockpit view. This behavior can occur after you install Microsoft Train...•Flight Simulator: You Cannot Use the Mouse as a Flight Yoke (http://support.microsoft.com/?scid=kb;en-us;314139)
When you try to use the mouse as a flight yoke while you play Flight Simulator 2002, you cannot do so. The aircraft does not respond to mouse movements during the game. This issue occurs because the mouse is not supported as a flight yoke in this...•Flight Simulator: Rudder Pedals Do Not Work Correctly (http://support.microsoft.com/?scid=kb;en-us;243984)
When you try to use the rudder control for your game controller in Flight Simulator 2000, Flight Simulator 2002, or Flight Simulator 2004, it may not function properly. This issue may occur even if the rudder control functions properly when you...•Flight Simulator: Cannot Import New Aircraft or Scenery to Older Versions of Simulators (http://support.microsoft.com/?scid=kb;en-us;303857)
When you attempt to import an aircraft or a piece of scenery from a newer version of a Microsoft Flight Simulator or Microsoft Combat Flight Simulator into an older version, one of the following may occur: You may receive errors indicating that...•Flight Simulator: How to Import Adventures from Flight Simulator 2000 (http://support.microsoft.com/?scid=kb;en-us;315201)
This article describes how to import your Microsoft Flight Simulator 2000 Adventures to make them available in Flight Simulator 2002. Flight Simulator 2000 Adventures are stored in the following default location: C:\Program Files\Microsoft...•Flight Simulator: Air Traffic Controller Is Not Displayed as Expected When You Press the ACCENT Key (http://support.microsoft.com/?scid=kb;en-us;315195)
When you press the ACCENT key (`) to gain access to the Air Traffic Controller (ATC) feature while you play Microsoft Flight Simulator 2002, the Air Traffic Controller window may not be displayed as expected. This behavior can occur if you play...•SideWinder Force Feedback: Return To Center Force Does Not Function in Certain Games (http://support.microsoft.com/?scid=kb;en-us;224555)
When you use the Microsoft Force Feedback Pro joystick with any of the Microsoft programs listed at the beginning of this article, the Return To Center force is disabled. However, the Return To Center force functions properly on the Test Forces...•Flight Simulator 2000 Error Message: FS2000 Caused an Invalid Page Fault in Module Unknown (http://support.microsoft.com/?scid=kb;en-us;245411)
When you try to start Microsoft Flight Simulator 2000, you may receive one of the following error messages: FS2000 caused an invalid page fault in module Kernel32.dll. -or- FS2000 caused an exception in module Panels.dll. This behavior can occur...•Simulators: Host Is the Only Player in a Multiplayer Game (http://support.microsoft.com/?scid=kb;en-us;274864)
When you host a multiplayer game of Microsoft Combat Flight Simulator 2 or Microsoft Flight Simulator 2002, you may be the only player in the game. This behavior can occur if either of the following conditions are true: You click the Ready or OK...•FS2002: "Microsoft Flight Simulator Cannot Find the Default Flight" Error Message When You Attempt to Start Program (http://support.microsoft.com/?scid=kb;en-us;319764)
When you attempt to start Microsoft Flight Simulator, you receive the following error message: Microsoft Flight Simulator cannot find the default flight (Flights\Other\Fltsim.flt). This file must exist for Flight Simulator to start. This behavior...•Flight Simulator: How to Record Flight Time in the Logbook (http://support.microsoft.com/?scid=kb;en-us;280390)
This article describes how to configure the flight logbook in Microsoft Flight Simulator to automatically record your flight time. Note During a flight the logbook entries do not get populated. The logbook will get populated once you exit the...•Flight Simulator: No Instructor, Pilot, or ATC Voices in Lesson or Adventure (http://support.microsoft.com/?scid=kb;en-us;177252)
When you start a lesson, adventure, or flight in Microsoft Flight Simulator 98, Microsoft Flight Simulator 2000, or Microsoft Flight Simulator 2002, the Instructor, Pilot, or Air Traffic Controller (ATC) voices may not be played, or the engine...•Aircraft unexpectedly banks to the left or to the right in Flight Simulator (http://support.microsoft.com/?scid=kb;en-us;260183)
Before you start to fly, before you take off, or when you fly in Microsoft Flight Simulator, your aircraft may unexpectedly bank to the left or to the right after being airborne for about five minutes. This problem may occur if the fuel settings...•Flight Simulator: How to Change Autopilot to Flight Simulator 2000 Functionality (http://support.microsoft.com/?scid=kb;en-us;312460)
The autopilot feature in Microsoft Flight Simulator 2002 is different from that in Microsoft Flight Simulator 2000. This article explains the differences and the steps to use to emulate Flight Simulator 2000 autopilot functionality. A single-axis...•Description of the troubleshooting tools that are installed in Flight Simulator 2004 - A Century of Flight (http://support.microsoft.com/?scid=kb;en-us;894733)
Describes the troubleshooting tools that you can use to help you resolve issues that you may experience when you play Flight Simulator 2004 – A Century of Flight.•The error messages that you may receive when you try to install the Flight Simulator 2004 Update v9.1 update for Flight Simulator 2004 – A Century of Flight (http://support.microsoft.com/?scid=kb;en-us;894732)
Describes the error messages that you may receive when you update Flight Simulator 2004 - A Century of Flight. Additionally, this article lists the cause and the resolution for each error message.•How to find the aircraft carriers in Flight Simulator (http://support.microsoft.com/?scid=kb;en-us;870628)
Describes how to find the aircraft carriers that are part of the default scenery in Microsoft Flight Simulator 2004 - A Century of Flight and Microsoft Flight Simulator 2002 Professional Edition.•Bridges are missing from Flight Simulator 2004 - A Century of Flight (http://support.microsoft.com/?scid=kb;en-us;887427)
Explains that many of the bridges that were present in earlier versions of Flight Simulator are missing from Flight Simulator 2004 - A Century of Flight.•You cannot remove Flight Simulator 2004 - A Century of Flight (http://support.microsoft.com/?scid=kb;en-us;888846)
Describes how to manually remove Flight Simulator 2004 - A Century of Flight from your computer when you cannot remove it by using other methods, such as the Add/Remove Programs tool.•Known issues with third-party add-ins and Flight Simulator 2004 - A Century of Flight (http://support.microsoft.com/?scid=kb;en-us;888951)
Discusses issues that you may experience with third-party add-ins when you play Flight Simulator 2004 - A Century of Flight.•You receive a "The original file (gps_export.dll) is either missing or has been changed from its original state" error message when you install the Flight Simulator 2004 Update V9.1 (http://support.microsoft.com/?scid=kb;en-us;894274)
Describes the error message that you receive when you install the Flight Simulator 2004 Update V9.1.•You receive the "Game requires Administrative rights to play" error message when you try to play a game in Windows XP (http://support.microsoft.com/?scid=kb;en-us;893677)
Describes an error message that you receive when you try to play a game in Windows XP.•How to open aircraft doors in Flight Simulator 2004 - A Century of Flight (http://support.microsoft.com/?scid=kb;en-us;893683)
Describes how to open aircraft doors in Flight Simulator 2004 - A Century of Flight.•Changes to the autopilot in Flight Simulator 2002 and Flight Simulator 2004 - A Century of Flight (http://support.microsoft.com/?scid=kb;en-us;893685)
Describes the changes to the autopilot in Flight Simulator 2002 and Flight Simulator 2004.•The Flight Video does not play back correctly in Flight Simulator 2002 or in Flight Simulator 2004 - A Century of Flight (http://support.microsoft.com/?scid=kb;en-us;893686)
Describes the problem where you cannot play back a Flight Video that you recorded in Flight Simulator 2002 or in Flight Simulator 2004 - A Century of Flight.