Deano`s help needed

[big-mike]

Anyone here,who has contact with Deano from Vertigo Studios?
I need some files and serials from my old Vstudios account.
Mike

[MrZippy]

Have you tried the Contact Us page from their site? http://www.vertigostudios.co.uk/contact/

[big-mike]

Yes,i did.
Mike

[big-mike]

I tried several times to contact Deano during the past two months.

http://www.vertigostudios.co.uk/contact/

I wonder,when they are still selling addons,why does nobody reply to a question?
Nobody here,who has closer contact with Deano?
Mike

[Daube]

I was in the same situation as you, and here is what I did to solve it:


I went on the vstudios website and tried to log on using my email address I used for my previous orders as identifier.
Since I couldn't remember my password, I triggered a "forgot my password" and received a new one by email.
Then I could log on normally using the new generated password I had received.
I proceeded to the "customer support" section from the top of the webpage. ( http://www.vertigostudios.co.uk/customer-support/#/ )
There, I created a new support ticket, explaning about my previous orders, and providing the order number(s).

The next day, I received a reply telling the products were credited to my account again.
I also received an email with the new download links and new serial numbers.
I think you should proceed this way, instead of trying to contact Deano directly.

[big-mike]

I was in the same situation as you, and here is what I did to solve it:


I went on the vstudios website and tried to log on using my email address I used for my previous orders as identifier.
Since I couldn't remember my password, I triggered a "forgot my password" and received a new one by email.
Then I could log on normally using the new generated password I had received.
I proceeded to the "customer support" section from the top of the webpage. ( http://www.vertigostudios.co.uk/customer-support/#/ )
There, I created a new support ticket, explaning about my previous orders, and providing the order number(s).

The next day, I received a reply telling the products were credited to my account again.
I also received an email with the new download links and new serial numbers.
I think you should proceed this way, instead of trying to contact Deano directly.

Thank you very much---i will try tomorrow.
Mike

[big-mike]

I was in the same situation as you, and here is what I did to solve it:


I went on the vstudios website and tried to log on using my email address I used for my previous orders as identifier.
Since I couldn't remember my password, I triggered a "forgot my password" and received a new one by email.
Then I could log on normally using the new generated password I had received.
I proceeded to the "customer support" section from the top of the webpage. ( http://www.vertigostudios.co.uk/customer-support/#/ )
There, I created a new support ticket, explaning about my previous orders, and providing the order number(s).

The next day, I received a reply telling the products were credited to my account again.
I also received an email with the new download links and new serial numbers.
I think you should proceed this way, instead of trying to contact Deano directly.

Thanks again for this good advive.
Today Deano added all the airplanes to my account and i`m very happy to fly this amazing planes again.
Mike

[Daube]

Glad to see you could get your problem solved :ernaehrung004: